Returns & Refund Policy

ZOSEIP RETURN AND REFUND GUIDELINES

A. General Satisfaction Guarantee
Zoseip is committed to ensuring a positive shopping experience. To facilitate this, we have established a straightforward process for returns and exchanges, allowing you to shop with confidence.

B. Conditions for Return Eligibility
To qualify for a return, the following criteria must be met:

The item must be unused and in its original condition, complete with all original packaging.
A return request must be initiated within 30 calendar days of receiving the order.
Proof of purchase (e.g., order confirmation or invoice) is required.

C. Non-Returnable Items
Please note that certain categories of products are exempt from return, including:

Final sale merchandise.
Personal care items that have been opened or used.
Custom-made or made-to-order products.

D. Procedure for Exchanges (Damaged or Incorrect Items)
In the event you receive a damaged, defective, or incorrect item, you must contact us within 7 days of delivery. To resolve the issue efficiently, we will offer either a replacement or a full refund. To assist us in processing your request quickly, please include photographs of the damaged item and its packaging in your initial communication.

E. Refund Processing
Upon the receipt and inspection of your returned item:

Approved refunds will be credited to the original payment method used for the purchase.
Please allow approximately 5 to 10 business days for the refund to appear in your account.
Shipping costs are generally non-refundable, except in cases where the return is a result of our error, such as sending an incorrect or defective product.

F. Responsibility for Return Shipping
Unless the return is due to an error on our part (e.g., incorrect or defective items), the customer is responsible for the cost of return shipping. We strongly advise using a trackable shipping method to ensure the safe and verifiable delivery of your return.

G. Customer Support
For any questions or assistance regarding returns, exchanges, or refunds, our customer service team is available. Please direct your inquiries to servlink@zoseip.com, and we will respond promptly.

At Zoseip, we strive to ensure that the returns and refund process is as seamless and straightforward as possible, reinforcing your ability to shop with peace of mind.