Returns & Refund Policy

🔄 Returns & Refunds Policy – Shop with Confidence

At Zoseip, your satisfaction is our top priority. If your purchase doesn’t meet your expectations, we’ve made the returns and exchanges process clear and easy, so you can shop with confidence and peace of mind.

✅ Eligibility for Returns

You can return an item if:

• It’s unused, in its original condition, and includes all packaging materials.

• You contact us within 30 days from the date you received your order.

• You provide proof of purchase, such as your order confirmation or invoice.

❌ Items Not Eligible for Return

The following items cannot be returned:

• Final sale products

• Opened or used personal care items

• Custom or made-to-order products

🔁 Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We’ll be happy to arrange:

• A replacement item

• A full refund

To speed up the process, please provide photos of the item and its packaging.

💰 Refunds

Once we receive and inspect your returned item:

• Approved returns will be refunded to your original payment method.

• Refunds typically take 5-10 business days to process.

Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items sent).

📦 Return Shipping Costs

Return shipping is generally the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service to ensure your return reaches us safely.

💬 Need Assistance?

If you have any questions or need help with returns, exchanges, or refunds, our customer service team is ready to assist you. Just email us at servlink@zoseip.com, and we’ll get back to you promptly.

At Zoseip, we are dedicated to making your returns and refund process as smooth and hassle-free as possible, so you can shop with confidence.